Ecentive - Incentive Program Terms and Conditions
Ecentive - Incentive Program Terms and Conditions
USER TERMS AND CONDITIONS: E-CENTIVE WEB PORTAL AND APPLICATION
Date of last update: 22/01/2025
By using the Portal, the User agree to be bound by E-Centive’s terms and conditions, which are contained and/or referred to in this document, at all material times.
1. DEFINITIONS
1.1 “Agreement”/”Terms” shall mean the Agreement set out in this document namely the terms and conditions of the Portal;
1.2 “Administrator” means E-Centive;
1.3 “Communication" shall mean any communication by means of electronic transmission, including by website notice, telephone, fax, SMS, wireless computer access, email, mobile Application, USSD or similar technology or device;
1.4 “E-Centive” shall mean E CENTIVE (Proprietary) Limited, registration number 2015/251281/07, a company duly registered and incorporated according to the company laws of the Republic of South Africa, with its principal place of business situated at First Floor, 363 Rivonia Boulevard, Rivonia, Johannesburg.
1.5 “Intellectual Property Rights” shall mean copyright, trademark, patent or any other intellectual property right recognized in the Republic of South Africa and/or beyond, including any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under license by the Administrator, now or in the future, including without limitation, the Administrator’s rights, title and interest in and to all technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not, and whether capable of registration or not.
1.6 “Manufacturer” shall mean the person or entity for whom the Administrator administers the Program.
1.7 “POPI” means the Protection of Personal Information Act 4 of 2013;
1.8 “Portal” shall mean the website vc.ecentive.co.za and any mobile application for the program.
1.9 “Process” has the definition ascribed to it under POPI.
1.10 “Program” means the Manufacturer’s incentive program, managed for and on behalf of the Manufacturer by the Administrator.
1.11 “Selected Products” shall mean the products which are eligible for Users to earn incentives on by selling them, subject to other terms and conditions.
1.12 “Services” shall mean those services provided by the Administrator through or by means of the Portal, and/or facilitated in part or whole by the Portal, including services incidental thereto;
1.13 “Software” means any software, including the Portal, and related documentation (inclusive of any enhancements, upgrades, updates, and any other modifications thereto, and later versions thereof), relating to and/or used in the provision of the Services and/or the Portal.
1.14 “Territory” shall mean the Republic of South Africa.
1.15 “User” shall mean any person who participates in the Program as a sales or marketing agent and who is or may become eligible to receive rewards set out in the Program and/or any person who accesses or uses the Portal.
2. INTERPRETATION
2.1 The headings of the clauses of these Terms, or of these Terms itself, are used for convenience only and shall not affect the meaning or construction of the contents of these Terms.
2.2 Unless the context indicates a contrary intention, an expression which denotes:
2.2.1 Any gender includes the other gender;
2.2.2 A natural person includes a juristic person and vice versa;
2.2.3 The singular includes the plural and vice versa.
2.3 Should any provision of these Terms, including but not limited to a definition, be a substantive provision conferring rights or imposing obligations on any Party, then effect shall be given to that provision as if it were a substantive provision in the body of these Terms.
2.4 The rule of ejusdem generis shall not be applied to limit the generality of a term when followed by specific examples. “Include” and “including” herein should accordingly be interpreted to mean “include but not be limited to” or “including but not limited to”.
2.5 The contra proferentem rule of contract interpretation that states that an ambiguous contract term should be construed against the drafter of the contract, shall not apply.
2.6 Cognate words of defined terms where likewise capitalized in title case carry same meaning. E.g. “Process” and “Processing”.
2.7 Any reference to a Party includes that Party’s successors in title and, if contractually permitted, assigns allowed at law.
2.8 The termination of these Terms shall not release the User from the obligations set out in these Terms accrued prior to the date of termination.
2.9 Any reference herein to termination may also be interpreted to mean “expiration” where the context allows.
2.10 Where contradictions exist between the clauses of these Terms and the clauses of subsequent agreements, the clauses of those subsequent agreements shall prevail in respect of the subject matter of those agreements.
3. INTRODUCTION
3.1 This Agreement regulates all of the associated interactions that the Administrator has with the User in relation to the User’s use of any of the Services.
3.2 Any juristic person agreeing to these Terms and Conditions, or who agreed to these Terms and Conditions as a result of them being referenced and/or incorporated in another document, will ensure that all of its employees, independent contractors, or anyone else who may represent it, adheres to these Terms and Conditions, and will be jointly and severally liable for any actions by any such parties not consistent with the Terms and Conditions herein.
3.3 The interactions regulated by this Agreement include:
3.2.1 The User’s access to and use of the Services provided by the Administrator;
3.2.2 The accessing of the information published on the Portal; and
3.2.3 The Administrator’s Processing and sharing of the User’s Personal Information.
3.4 THE USER’S CONTINUED USE OF THE SERVICES IS AT THE USER’S OWN RISK AND WILL REPRESENT THE USER’S AGREEMENT TO BE BOUND BY THESE TERMS.
3.5 The Administrator reserves the right to amend these Terms at any time, and such changes will become effective upon such changes being posted to the Portal. It is the User’s responsibility to read the updated Terms each time the User makes use of the Services, and the User must immediately cease using the Services should the User not agree with the Terms.
3.6 These Terms should be read with other terms and conditions which may become applicable to the User’s relationship with the Administrator, such as our Privacy Policy and Cookie Policy, which regulate how the Administrator Processes the User’s Personal Information.
4. RELATIONSHIPS
4.1 The Administrator provides its Portal in order to act for and on behalf of the Manufacturer in the implementation of the Program.
4.2 Participation in this Incentive Program, and use of the Portal, is fully voluntary on behalf of the User - the Administrator in no way mandates the User to use the Portal or participate in the Incentive Program. Should the User not wish to participate in the Incentive Program, they are fully within their rights not to.
4.3 The Portal may be accessed by the User for the purposes of uploading information, submitting invoices, and viewing information and reports, all for the ultimate purpose of receiving incentive payments, and any requisite administration for facilitating those incentive payments.
4.4 The User is not an agent or employee of the Administrator. In respect of its relationship with the Administrator, the User is an independent contractor. The User may not represent any relationship of agency or employment with the Administrator.
4.5 For further clarification of the fact that the User is an independent contractor, please note the following:
4.3.1. Control and Direction: As an independent contractor, the User’s work is not subject to the control, direction, or oversight of or by the Administrator. The User has the autonomy to determine how to conduct its business and engage clients.
4.3.2. Hours of Work: The User is free to establish its own hours and are not required to adhere to a schedule set by the Administrator. Work is done on an ad hoc basis, at the User’s discretion, and payment follows accordingly.
4.3.3. Payment: The User submits an invoice for applicable work done to the Manufacturer, which is sent to and received by the Administrator, on the Manufacturer’s behalf. If accepted, the Administrator will settle this invoice on behalf of the Manufacturer by paying the User.
4.3.4. Organizational Structure: As an independent contractor, the User does not form part of the organizational structure of the Administrator, but rather operates as an independent entity.
4.3.5. Economic Independence: The User’s engagement with the Administrator does not create economic dependency. The User does not and never has received a salary from the Administrator. The Administrator will not prevent the User from working with multiple clients and the User is not reliant solely on the Administrator for its income.
4.3.6. Tools of Trade: The User is responsible for providing its own tools and equipment necessary to perform its services.
4.3.7. Location: The User does not conduct its work at the Administrator’s premises, nor does the User have a desk or equipment there.
4.3.8. Multiple Clients: As an independent contractor, the User is permitted to work for multiple clients and is not restricted to rendering services exclusively to the Administrator.
4.3.9. Employed: The User is likely already employed full-time and earning a salary from its employer, and the work it does in respect of the Administrator is over-and-above this.
4.6 Save for application of the terms and conditions herein, the Administrator shall not be responsible to guide, manage, oversee, or supervise the User whatsoever.
4.7 The payments to the User are not considered a salary. They will, however, be considered income of the User, and the User must take care to ensure that the User complies with income tax law, in respect of, for example, declaring income to SARS and paying income tax. The responsibility to do this is solely that of the User, and the User indemnifies and holds harmless the Manufacturer, supplier of the Selected Products, the store, the Administrator and any of their affiliates, against any liability arising from the User’s failure to comply with any law, and/or arising out of any taxation relating to the Users receipt, accumulation, transfer or spend of Incentives.
4.8 It is the User’s responsibility to interact directly with tax authorities (or any other applicable authority which the User may be subject to). The Administrator will not deal with any regulatory body or submit any information on behalf of Users.
4.9 Although the Administrator has no obligation to assist you in managing your business as an independent contractor, for the purpose of efficiency, the Program has a function whereby an invoice is automatically generated and submitted to the Administrator prior to claim approval. This invoice is shared with you upon notice of claim approval.
4.9.1. An invoice is required due to the fact that you are an independent contractor, not an employee, of the Administrator (acting on behalf of the OEM);
4.9.2. The Program assumes that you are not a VAT vendor. It is essential that you comply with relevant law, so if you are or should be a VAT vendor or registered to pay VAT, the generated invoice will not be correct or legally-compliant, and in such an instance, it is essential that you contact the Administrator directly and send your own, correct tax invoice, reflecting VAT, and complying with all relevant law;
4.9.3. The invoice generated by the Program is not infallible and may from time-to-time reflect incorrect information. It is solely your responsibility to promptly check the invoice upon receipt thereof and ensure that it is correct and complete. Should the invoice generated by the Program be incorrect or incomplete in any way, it is your responsibility to contact the Administrator within 3 (three) working days of generation of the invoice, and inform the Administrator thereof, and send the Administrator a correct invoice;
4.9.4. Regardless of the manner in which the invoice is generated and/or submitted, it is and remains solely your responsibility to ensure that the invoice generated and/or submitted is accurate, complete, lawful, and legal;
4.9.5. You indemnify and hold harmless the Administrator for any liability arising from an invoice that is incorrect, incomplete, lawfully defective, or legally non-compliant;
4.9.6. Should you experience any issues with the use of the invoice-generating system, please contact the Administrator for assistance.
4.10 Should the Manufacturer fail to make payments due to the Administrator, or otherwise not comply with the obligations in terms of the agreement between the Administrator and the Manufacturer, the Administrator might not continue to pay the incentive amounts, including those already earned by the User. The User shall hold harmless the Administrator from any liability in these instances. The User understands that the Administrator is acting on behalf of the Manufacturer.
4.11 The Administrator has a call centre to assist with User queries and to help Users where the Administrator feels it can help, at the Administrator’s sole discretion. The User understands that, because the Administrator is acting on behalf of the Manufacturer in implementing the Program, should the User have an issue with the Program or anything related thereto, including disputes relating to the payments of incentives, the Administrator will not be liable therefor. Just because the Administrator might engage with the User in relation to any such dispute is simply for the practical reasons of investigating that such an issue is, for example, not as a result of a Portal anomaly, Administrator error, or something else that can be easily resolved, and should not in itself mean that the Administrator has any liability therefor. In addition, the Administrator is not expected to engage with the User when there is such a dispute or issue, and such engagement and/or attempts at resolution will be at the Administrator’s sole discretion.
5. ELECTRONIC COMMUNICATIONS
5.1 When a User visits the Portal or sends communications to the Administrator, he or she consents to receiving communications from the Administrator.
5.2 Users agree that any agreements or correspondence sent by the Administrator satisfies the legal requirements, inter alia the requirement that certain communications should be reduced to writing and/or signed.
5.3 Registration on the Portal is compulsory for Users should they wish to use the Services and/or receive any incentive payments.
5.4 Upon registration to use the Portal, Users will receive confirmation via email.
6. DURATION AND COMMENCEMENT OF THIS AGREEMENT
6.1 The terms and conditions of this Agreement are applicable to Users from the moment that they access the Portal or agree to these Terms, whichever is the earlier date.
6.2 The Administrator does not remove registered User accounts from its systems, however a User may request to have his/her account suspended and it will no longer be able to be used again.
6.3 In the event that a User’s account is inactive for 60 calendar days, the account will be automatically suspended and will require re-activation. In order to access the profile again, the User should contact the support centre telephonically or via email – the contact information is on the log in screen to the Portal.
7. PRIVACY POLICY
7.1 By agreeing to the terms herein, the User also agrees to the Privacy Policy, the terms of which are incorporated herein, and visible at the end of this Agreement (before the Cookie Policy).
7.2 The Administrator is committed to protecting any personal information that the User may provide to it in terms of the law.
7.3 While using the Portal, information about the User may be either collected by the Administrator or its representatives.
7.4 The Administrator or its representatives may use this personal information to provide Manufacturers or third parties with information regarding products, services, offerings, promotions or events from time to time as well as for the purposes of improving the Program.
7.5 The Administrator will collect, use and share the User’s personal information (and/or will instruct our affiliates or third parties to do so) to facilitate the User’s registration, to track and report on the User’s claims, to ensure that the Incentive Card (if applicable) is delivered to the User, to ensure that the User’s Incentive is paid if all terms and conditions are met, to verify the details provided by the User, to provide the User with updated information about Selected Products and to communicate incentive and portal related information such as changes/updates/business rules to the User.
7.6 The Administrator will not release User information or data to any organization other than those that are actively involved in facilitating the Program.
7.7 The User may request that the Administrator or its representatives cease sending them marketing and/or new and/or promotional information or request that the User’s personal information be removed from the database or mailing list at any time by clicking on the Opt-out/Unsubscribe links in the communication.
7.8 the Administrator and its representatives are not responsible for and give no warranties or representations in respect of the privacy policies or practices of any inter alia: third party and/or linked websites and/or linked applications.
7.9 The User may request access to any personal information concerning himself or herself, which the Administrator holds. The Administrator, however, will not provide third parties with any personal information unless required to do so by law or other than in accordance with these terms and conditions.
7.10 The time periods for which the Administrator will keep the User’s information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring the Administrator to keep the User’s information, however, the Administrator will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be Processed.
7.11 Cookies: when entering the Portal, information about the User, User preference and User activity may be collected stored and used by the Administrator to improve the Portal’s functionality, recognize the User and their account and manage the Program. The User consents to the use of cookies for this purpose, however Cookies may be disabled by Users. By agreeing to the terms herein, the User also agrees to the Cookie Policy, the terms of which are incorporated herein, visible at the end of this Agreement (after the Privacy Policy).
8. USAGE
8.1 Title and ownership of the Software, Services, and Third Party Software, shall at all times vest in the Administrator or the third party software owners, as applicable, and shall not transfer to the User under any circumstances, and this cannot be challenged by the User. Notwithstanding anything in these Terms and Conditions to the contrary, the User shall indemnify and hold harmless both the Administrator and any relevant third parties, and accept full liability for, all liability of any nature whatsoever relating to such Third Party Software, Software, and Services, where such liability, loss and/or damage is directly or indirectly attributable to the User’s actions or omissions.
8.2 This Portal is operated and controlled by the Administrator and/or its nominees. The information from this Portal is protected by copyright and other proprietary rights laws. No information from this Portal may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the written consent of an authorised representative of the Administrator.
8.3 Any unauthorised copying, or attempt at copying, assignment or transfer of this Agreement, may result in the immediate termination of this Agreement by the Administrator and the Administrator reserves the right to seek civil damages or procure the institution criminal charges, as it sees fit, without limiting any of its rights.
8.4 The User must take all steps necessary to ensure that no other party accesses his/her account and to prevent the unauthorized disclosure of his/her login details. The User will be personally liable for any and all obligations entered into or assumed by, or any other liability arising directly or indirectly from, others who use the information, content or services through his/her account or with his/her registration details. Should a User become aware of such unauthorized access or disclosure of login details, he/she must immediately notify the Administrator and change his/her login details.
8.5 Should any party be of the belief that content on the Portal is in violation of any Intellectual Property Rights (“violation”), such violation must be immediately reported to the Administrator in order for the Administrator to be able to assess the situation, contact all relevant parties and take the measures it deems to be appropriate in the circumstances. In order to assess the situation, the Administrator requires that the following be sent to it:
8.4.1. Identification of the alleged violation,
8.4.2. Contact details of the reporter of the violation in the form of telephone number, email address and full name,
8.4.3. Proof of Intellectual Property Rights,
8.4.4. Should the reporter not be the owner of the Intellectual Property Right, the Administrator requires authorisation of the reporter’s right to report the violation to us.
8.6 Should the information requested in terms of clause 8.4 above not be provided, the Administrator is under no obligation to take any action.
8.7 The Administrator will allow representations to be made in defense of allegations made regarding violations, and reserves the right to make decisions based on the information it receives from the relevant parties.
8.8 Any parties who violate the Administrator’s policies (as amended from time to time) and/or the Intellectual Property Rights may be suspended from using the Portal permanently.
8.9 Title and ownership of the Software, Services, and any property of subcontractors, shall at all times vest in the Administrator or the subcontractor software owners, as applicable, and shall not transfer to the User under any circumstances, and this cannot be challenged by the User. Notwithstanding anything in these Terms to the contrary, the User shall indemnify and hold harmless both the Administrator and any relevant subcontractors, and accept full liability for, all liability of any nature whatsoever relating to such software, Software, and Services belonging to the Administrator or the subcontractor, where such liability, loss and/or damage is directly or indirectly attributable to the User’s actions or omissions.
8.10 The User will not itself, or through a third party, directly or indirectly, actually or attempt to, in respect of part or whole of the Software:
8.9.1. provide access to any third party;
8.9.2. reverse engineer, reverse assemble, decompile, reverse compile, translate, disassemble or reduce to source code any part of the equipment, third party software or Software, or any part thereof, whether or not provided in object code form;
8.9.3. print the source code material, nor derive, nor attempt to derive the source code material of the Software or third party software, or any part thereof;
8.9.4. modify, vary, make derivative works of, adapt, perform, display, transfer, reproduce, or copy any part of the equipment, third party software or Software, or any part thereof;
8.9.5. publish or distribute any part of the third party software or Software;
8.9.6. allow anyone else to access the third party software or Software;
8.9.7. translate, sell, lend, lease, sub-license, or encumber any part of the third party software or Software;
8.9.8. publish any performance or benchmark tests or analyses relating to the third party software or Software;
8.9.9. exploit the Software or third party software for commercial gain under any circumstances whatsoever not expressly allowed for in this Agreement;
8.9.10. post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Portal, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind;
8.9.11. sell, rent, lease, share, or otherwise distribute or make available to another party, in whole or in part, any part of the Software or outputs thereof, or anything generated as a result thereof; and/or
8.9.12. use, share, process, or otherwise deal with any part of the Software or third party software, or any outputs therefrom, in any other way not expressly allowed for in these Terms.
8.11 The User’s only right insofar as the Software and third party software is concerned, is the right for the User to access, whether via the online Portal and/or the mobile application, which the User may download to their device, the Portal and related third party software, as per these Terms, for the purpose of providing and sharing the User’s information with the Administrator so that the Administrator may Process it, including but not limited to, providing consent for the Administrator to access and Process the User’s information, and so that the User may view this information and reports created therefrom.
8.12 Beyond the very limited usage defined in clause 5.9, the User has no further rights in the Software nor the Portal, nor any third party software, nor Services. For the duration of the User’s use of the Portal under these Terms, the User is granted a limited, personal, internal use, non-transferrable, non-sublicensable, and non-exclusive licence to use the Software to be supplied strictly in terms of these Terms. The User may only use the Software as expressly authorized in these Terms.
8.13 The User shall not circumvent or attempt to circumvent the terms and conditions referred to in clause 5.
8.14 The User shall not use the Software in a way that could harm or impair others’ use of the Software, and/or the Administrator’s interest or rights.
8.15 The User must access the Portal using their own appropriate device and connectivity with access to the internet. Any charges or costs incurred are the sole responsibility of the User. It is the User’s responsibility to ensure that the device and browser the User chooses is compatible with the mobile application and the website, and the User understands that such compatibility might change over time, and the User will not hold the Administrator liable therefor.
9. ADMINISTRATOR’S RIGHTS
9.1 The Administrator has the right, not the obligation, to, without notice:
7.1.1 Use subcontractors in the provision of Services;
7.1.2 Add, remove, update, upgrade, or otherwise modify any features, functionalities, and/or any other aspect of the Software and/or Services;
7.1.3 Conduct periodic maintenance of the Software, requiring downtime;
7.1.4 Suspend, restrict, or stop the use of, or otherwise terminate access to, the Software and/or Services, in respect of a User, where that User has breached, or is suspected to have breached, a term of these Terms, or without a reason, at the Administrator’s sole discretion;
7.1.5 Create or modify the Software to be accessible on, compatible with, or supported by certain devices, operating systems, or browsers only; and
7.1.6 To develop the Software in such a way that the display of content may differ depending on the device the User is using to access and/or make use of the Software.
8 SECURITY
8.1 The User undertakes that its login and password (‘Login details’) will not be disclosed to third parties and will be used solely for personal use, and that the User will take the necessary precaution of keeping such information safe. In the event that the User suspects that his/her Login details have become compromised, it is the User’s duty to immediately change his/her password, and any loss the User experiences arising from such a breach will be at the User’s sole risk and liability, and the User will not hold the Administrator liable therefor.
8.2 the Administrator shall not be liable for any security breaches occurring on the Portal whatsoever, including by virtue of the negligence of the Administrator.
8.3 the Administrator shall not be liable for any security breaches resulting in a lack of virus protection, malware, keylogger or spyware that any User may have inadvertently installed on their device, or which may automatically install on the User’s device.
8.4 It is the duty of all Users to ensure that their hardware and software is secure from threats which are found on the internet and that they back up their data regularly. The Administrator shall not be liable for any failure to attend to the aforementioned.
8.5 Any person that delivers or attempts to deliver any damaging code to this Portal or attempts to gain unauthorised access to any page on this Portal shall be prosecuted and the Administrator reserves its rights to both procure the institution criminal proceedings against such persona and its employer and/or claim damages for any losses or damages it incurs from such person and/or its employer.
8.6 the Administrator shall not be liable, in any manner whatsoever, for any damage, loss or liability that resulted from the use of the Portal’s content by the User or any third party who obtained any content from the User.
8.7 Any User who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by the Administrator and its affiliates, agents and/or partners.
9 LINKED THIRD PARTY WEBSITES AND THIRD PARTY CONTENT
9.1 The Administrator may provide links to third party websites on the Portal. These links are provided to the User for convenience purposes only and the Administrator does not endorse, nor does the inclusion of any link imply the Administrator’s endorsement of, such websites, their owners, licensees or administrators or such websites’ content or security practices and operations.
9.2 While the Administrator tries to provide links only to reputable websites or online partners, the Administrator cannot accept responsibility or liability for the information provided on other websites. Linked websites or pages are not under, nor subject to, the control of the Administrator. The Administrator is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised websites on the Portal.
9.3 The User agrees that the Administrator shall not be held liable, directly or indirectly, in any way for the content, the use or inability to use or access any linked website or any link(s) contained in a linked website, nor for any loss or damage of any sort incurred as a result of any dealings with, or as the result of the presence of such third party linked websites on the Portal. Any dealings that the User may have with any linked websites, including advertisers, found on the Portal, are solely between the User and the third party website.
10 DISCLAIMER
10.1 Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act 25 of 2002, the use of any information contained on the Portal is at the User’s own risk, and E-Centive and its affiliates accepts no liability for the use of and / or reliance upon and / or inability to use any information of this site, nor shall they be liable in any manner for any losses or damages of any nature resulting from the direct or indirect use of and/or reliance upon the information contained on the Portal or websites linked to the Portal.
10.2 Communications expressed on this site should not be regarded as the opinion or view of the Administrator and the Administrator will accept no liability resulting there from.
10.3 The Administrator will accept no responsibility for losses or damages resulting from the reliance on information on the Portal, and Users should always seek professional advice before taking any course of action related to information, ideas or opinions expressed on the Portal.
10.4 The Portal is supplied in the form preferred by the Administrator and is not catered per the requirements of an individual.
10.5 Regarding any hyperlinks provided on the Portal, the Administrator does not accept liability incurred from the use of such hyperlinks.
11 INTELLECTUAL PROPERTY RIGHTS
11.1 All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, and Software, published on or via the Portal (“proprietary material”), are the property of, or are licensed to, the Administrator and as such are protected from infringement by local and international legislation and treaties.
11.2 The User expressly acknowledges that no content or information displayed on the Portal, nor the Portal itself, may be regarded or construed as granting any licence or right to any third party, including to the User or its employee, to use any trademark or other form of intellectual property, without our prior written consent and approval.
11.3 Although the Administrator has deployed reasonable technical and organisational measures to protect the information on the Portal and through the use of Services, the User agrees to hold the Administrator harmless against any loss, damages, or any other form of liability that may result from the unlawful breach of copyright or unlawful dissemination of information by third parties copying information off of the Portal.
11.4 The Administrator may reproduce, repost, quote, distribute or make use of any comments or communication or media posted onto the Portal by any User.
11.5 Any comment, feedback, idea, or suggestion, and/or related communication, which you provide to the Administrator through the use of the Services (collectively “Comments”) becomes the Administrator’s property. If, in future, the Administrator uses the User’s Comments in promoting Services or for any other purpose, the Administrator won't be liable for any usage thereof, whether such use is an identical replication, or a similar or paraphrased version, of the User’s Comment. Furthermore, by providing the Administrator with Comments, the User agrees that the Administrator is entitled to use the User’s Comments in any manner for any commercial or non-commercial purpose without compensation to the User or to any other person who has transmitted the User’s Comments. If the User provides the Administrator with Comments, the User acknowledges that it is responsible for the content of such material including its legality, originality, copyright, tone, and appropriateness, and accordingly indemnify and hold the Administrator harmless against any loss, damages, or any other form of liability that may arise as a result of the Administrator using and/or sharing the User’s Comments.
11.6 Except with the Administrator’s express written permission, no proprietary material from the Portal may be copied or retransmitted.
11.7 Irrespective of the existence of copyright, the User acknowledges that the Administrator is the proprietor of all material on the Portal (except where a third party is indicated as the proprietor), whether it constitutes confidential information or not, and that the User has no right, title or interest in any such material.
11.8. All the Administrator’s intellectual property rights, and/or those of any third party we contract, subsisting in, or used in respect of, the Administrator’s/the third party’s Intellectual Property, or otherwise, are and shall remain the property of the Administrator, or the contracted third party, as applicable, including but not limited to the rights in any Software, Third Party Software, and Services. The User shall not, during or at any time after the User’s Application, acquire or be entitled to claim any right or interest in the Intellectual Property vested in the Administrator or the contracted third party, and may not in any way dispute the ownership thereof.
11.9. The User may not publicly use the Administrator’s name or other details without the Administrator’s written permission. The User may not provide any information or communicate with anyone in relation to any publication and/or article involving the Administrator or the Platform, without our written permission.
12 CONFIDENTIALITY
12.1 By subscribing as a User, the User agrees that he/she shall hold in the strictest confidence and not disclose to any third party information acquired in connection with any aspect of the services offered by E-Centive. The User shall immediately notify the Administrator should the User discover any loss or unauthorised disclosure of information.
12.2 Any information or material sent to the Administrator by the User will be deemed not to be confidential, unless otherwise agreed in writing by the User and Administrator.
13 BREACH / CANCELLATION OF SERVICES
13.1 The Administrator is entitled without notice, in addition to any other remedy available to it at law or under this Agreement, including obtaining an interdict, to cancel the Agreement, limit or deny the use of the Portal, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to the Administrators right to claim damages, should the User commit any breach of this Agreement, including but not limited to:
13.1.1 You pretending to be another person;
13.1.2 You transmitting material that violates, or could violate, the intellectual property rights of others or the privacy of others;
13.1.3 You using the Services in a way that is intended to harm, or could result in harm, to you or to other users of the Portal; or
13.1.4 You Processing information about others without obtaining their prior written consent;
13.1.5 You acting in any way that is not consistent with the law;
13.1.6 You acting in a way that is inconsistent with the Agreement;
13.2 In addition, should you engage in any of the above prohibited activities, or breach any of the provisions of these Terms and Conditions, we will be entitled, without prejudice to any other rights we may have and without prior notice to you, to:
13.2.1 terminate or suspend your access to and use of our Services and/or Portal;
13.2.2 restrict or limit the use of our Services and/or Portal;
13.2.3 recover all costs and damages due to us; and/or
13.2.4 pursue any other legal recourse necessary.
14 RISK, LIMITATION OF LIABILITY AND INDEMNITY
14.1. The Services and all content on the Portal, are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. The Administrator expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties, and make no warranty or representation as to the availability, accuracy or completeness of the content, nor of fitness for a particular purpose, and non-infringement of third party rights. Neither the Administrator, its affiliates, its directors, prescribed officers, agents or assigns, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Services, or any functionality thereof, or of any linked site, even if the Administrator is expressly advised thereof.
14.2. The Administrator shall not be liable, and the User hereby waives any claim, for any direct or indirect loss or damage (including special, indirect, consequential or incidental harm) caused due to any reason, including the Portal (or any content thereon) not being operational, accessible or fully functional for any period of time for any reason whatsoever.
14.3. You expressly acknowledge and agree that the Applicable Laws governing the Administrator shall at all times be applicable to the Services.
14.4. Use of the Portal and the information contained thereon is at the sole risk of the User or prospective user.
14.5. Transmission of information via the Portal or the internet at large is subject to various risks, both in and out of the Administrators control. Each User expressly accepts the risks associated with transacting or accessing the Portal and/or internet.
14.6. The User irrevocably and unconditionally indemnifies the Administrator and holds the Administrator free from any loss, damages or claims suffered of any nature which may result as a result of the use of the Portal or any interruption of the Portal.
14.7. Users agree to indemnify and hold harmless the Administrator, its officers, directors, employees, partners, suppliers and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that the User has used the Portal in violation of another party's rights, in violation of any law, in violation of any provisions of the terms, or any other claim related to the User’s use of the Portal.
The Administrator does not warrant that the Portal or information or downloads shall be error-free or that they shall meet any particular criteria of performance or quality. The Administrator expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, non- infringement, compatibility, security and accuracy;
14.8. Whilst the Administrator has taken reasonable measures to ensure the integrity of the Portal and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via the Portal are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the User’s system;
14.9. The Administrator may use the services of third parties to provide information on the Portal. The Administrator has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The User agrees that such information is provided “as is” and that The Administrator and its online partners shall not be liable for any losses or damages that may arise from the User’s reliance on it, howsoever these may arise.
14.10. The User hereby unconditionally and irrevocably indemnifies the Administrator and agrees to hold the Administrator free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by the Administrator or instituted against the Administrator as a direct or indirect result of:
14.10.1. software, programs and support services supplied by, obtained by or modified by the User or any third party without the consent or knowledge of the Administrator;
14.10.2. The User’s failure to comply with any of the terms or any other requirements which the Administrator may impose from time to time;
14.11. The Administrator therefore does not guarantee that (i) the Services; (ii) the information, content, tools or materials included on the Portal (iii) our servers; or (iv) that any electronic communications sent by the us will be free from viruses or other harmful components. The Administrator will not be liable for any damages of any kind arising from the User’s use of the Administrator’s Services or from any information, content, tools or materials included on or otherwise made available to the User through the Portal, including for direct, incidental, punitive and/or consequential damages.
14.12. Notwithstanding anything herein to the contrary, our total maximum liability to the User shall be limited to an amount equal to R1,000.00 (one thousand Rand). The Portal and Services are used by the User at the User’s own risk. The User shall not hold the Administrator or any related third parties or its Associated Companies liable for liability or damages of whatsoever nature arising out of the use of the Portal or Services, and/or the inability to access the Portal or Services.
15. INDEMNITY
15.1. By using the Services, the User agrees to indemnify and hold the Administrator harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with the User use of our Services and/or Software.
15.2. The User understands that the Administrator uses its algorithms and the User’s data, collected from the User and other sources, to compile reports regarding the User’s sales and sales history, as more fully described in the Administrator’s Privacy Policy, and that all of this information, as well as the Administrator’s reports and recommendations, will be shared with the Manufacturers and the User’s employer. The Manufacturers and the User’s employer may choose whether or not to take this information into account when making a decision regarding oversight, management and performance management of the User. The Administrator does not have the final say on this, and this information will only be given as much weight by the Manufacturer and the User’s employer as the Manufacturer and the User’s employer chooses, at the Manufacturer’s and the User’s employer’s sole discretion. The User indemnifies and holds the Administrator harmless against any loss, damages, and liability of any other nature that may arise out of any decision made by the Manufacturer and/or the User’s employer, including but not limited to, any disciplinary action and/or sanctions that the User may face.
16. NOTICES
16.1. Except as explicitly stated otherwise, any notices shall be given by the User by email to the email address stated on the Portal login page or by E-Centive to the e-mail address the User provided to E-Centive, or such other address that has been specified. All notices are to be given in writing and in English. Notice shall be deemed given on the first business day after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, E-Centive may give the User notice by reputable courier to the address which the User has provided to E-Centive. In such case, notice shall be deemed given 7 (seven) days after the date of mailing. The User acknowledges that all agreements, notices or other communication required to be given in terms of the law or these terms and conditions may be given via electronic means and that such communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.
17. GENERAL
17.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa, and any legal proceedings instituted shall be instituted in the courts or tribunals in the Republic of South Africa, notwithstanding the location that the User accesses or uses the Portal may be outside the Republic of South Africa. The User agrees that any legal proceedings it wishes to institute must be instituted in the South Gauteng High Court of South Africa.
17.2. The User shall execute and deliver such other documents and do such other acts and things as may be necessary or desirable to give effect to these Terms.
17.3. The Administrator’s failure to enforce or to require the performance at any time of any of the provisions in these Terms shall not be construed to be a waiver of such provision, and shall not affect either the validity of these Terms or any part hereof or the Administrator’s right to enforce the provisions of these Terms. Any waiver by the Administrator should only be considered a waiver of that specific right in that specific instance and time, unless expressly stated otherwise by us in writing.
17.4. No amendment of any of the provisions of these Terms shall be effective unless published by the Administrator on the Portal or the Administrator’s website, or otherwise communicated by the Administrator.
17.5. Certain provisions of these Terms may constitute a stipulatio alteri in favour of a third party not a Party hereto, and this shall be capable of retroactive acceptance by such third party at any time.
17.6. The User agrees to take whatever steps necessary to ensure that it adhere to the terms of these Terms, and the general intention of these Terms.
17.7. The User is responsible to comply with all laws, statues, ordinances and regulations pertaining to use of and access to the Portal.
17.8. This Portal is controlled, operated and administered by the Administrator from its offices within the Republic of South Africa. The Administrator makes no representation that the content of the Portal is appropriate or available for use outside of South Africa. Access to the Portal from territories or countries where the content of the Portal is illegal is prohibited. Users may not use this Portal in violation of South African export laws and regulations. If the user accesses this Portal from locations outside of South Africa, that user is responsible for compliance with all local laws.
17.9. This Agreement (together with the policies of the Administrator and terms and conditions of the Program) constitutes the entire Agreement between the Administrator and the User with regard to the use of the content and this Portal.
17.10. Any failure to act by the Administrator or any relaxation of the terms of this Agreement shall not be construed as a waiver or novation of the Administrator rights.
17.11. In the event that any one or more of the provisions, or part thereof, of these Terms is held for any reason to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision, or the remaining part of that provision, of these Terms, and these Terms and/or the remainder of the provision shall be construed as if such invalid, illegal or unenforceable provision, or part thereof, was not a part of these Terms and/or that provision, and these Terms shall be carried out as nearly as possible in accordance with its original terms and intent. Such invalid or unenforceable parts shall be considered pro non scripto.
17.12. The Administrator reserves the right to amend the Portal and/or this Agreement or any part(s) thereof at any time. This includes addition and removal of any of the terms and conditions of this Agreement and the features of the Portal.
17.13. The Administrator may modify its terms and conditions at any time. Modifications will be provided by notice via email to Users or by publishing the changes on the Portal. Nevertheless, it is the User’s duty to acquaint itself with the contents of the Portal’s terms and conditions and be aware that same may change from time to time at the discretion of the Administrator. Such amendments shall supersede and replace any previous terms and conditions of the Portal.
17.14. The User may not cede or assign its rights in terms of this Agreement without the prior written consent of the Administrator, which may be withheld. The Administrator may cede or assign rights or obligations of this Agreement.
17.15. The Administrator may record any correspondence with Users (whether telephonic, electronic or otherwise) but has full discretion whether to store such recordings.
17.16. The Administrator does not guarantee continuous, uninterrupted or secure access to the Portal, as operation of the Portal may be interfered with as a result of a number of factors which are outside of the Administrators control.
17.17. These Terms, as well as any other relevant terms and conditions (such as the Privacy Policy and Cookie Policy) constitute a binding agreement between the Administrator and the User with regard to the use of the Services and the Portal. Should the User proceed to login, to use the Services/Portal, and/or proceed to provide any further information to the Administrator, the User will be deemed to have read and understood these Terms (and any terms and conditions incorporated herein by reference). Should the User not agree with, or not understand, these Terms and such incorporated terms, the User must immediately cease using the Software, Third Party Software, Services, and the Portal.
17.17.1. It is the User’s responsibility to check the Terms and attached Policies for updates each time the User wants to log in, and, should the User not agree to the updated terms, the User may not proceed to log in.
17.17.2. The User is not required to use the Administrator’s Software/Services/Portal, and the User is not required to submit any information to the Administrator. If the User would not like to do this, simply do not proceed, and close the browser tab now.
17.18. If the User does not understand any of the terms and conditions of the Administrator, the User is encouraged to contact the Administrator and the Administrator will gladly be of assistance.
PRIVACY POLICY
Date of last update: 22/01/2025
1. Introduction
1.1. E Centive Proprietary Limited (“We” or “Us” or “Our” whether upper case is used or not in such terms hereunder) is committed to safeguarding the privacy of visitors to our system.
1.2. We recognise the importance of protecting your privacy in respect of your personal information [as defined in the Protection of Personal Information Act 4 of 2013, ("POPI")] collected by us when you use the system.
1.3. Please read this entire Privacy Policy to understand how your information will be treated. This policy may be updated from time to time without notice, so please check it on a regular basis.
1.4. You are not required to provide any personal information on the public areas of the system. However, you may choose to do so by completing the application forms on various sections of our system to the extent relevant, including:
1.4.1. to make contact in respect of any questions you may have about this Privacy Policy;
1.4.2. to facilitate your registration for the incentive program’s offered;
1.4.3. to track your claims to incentives;
1.4.4. to ensure that your incentive card is linked to your profile and delivered to you;
1.4.5. to ensure your incentives are paid;
1.4.6. to verify details provided;
1.4.7. to provide you with updated information about products to which incentives are linked or related upon which you are eligible to earn incentives;
1.4.8. to make contact with our services team.;
1.4.9. subscriptions to newsletters and publications;
1.4.10. product or service enquiries;
1.4.11. seminars or other events;
1.4.12. card PIN or portal password resets;
1.4.13. polls or quizzes;
1.4.14. updates to the portal which may include but are not limited to new features, business rules, workflows in the portal or pages to the portal; and
1.4.15. updates from the manufacturers or network on products or packages.
1.5. This policy seeks to balance our business interests and your reasonable expectation of privacy. We will take appropriate and reasonable technical and organisational steps to prevent unauthorised access to, or disclosure of your personal information.
1.6. By continuing to use this system you agree that we may “Process” (as defined in POPIA, which includes but is not limited to collecting, collating, processing, using, sharing, and/or storing" your personal information for, the purposes set out in this Policy including providing you with access to the system and the system content.
1.7. Where there are reasonable grounds to believe that your personal information has been accessed or acquired by any unauthorised person, we will notify the relevant regulator and you, unless a public body responsible for detection, prevention or investigation of offences or the relevant regulator informs us that notifying you will impede a criminal investigation.
2. What types of personal information do we Process?
2.1. The types of personal information that we may Process includes (amongst other things):
2.1.1. your full names (name and surname);
2.1.2. identity or passport numbers;
2.1.3. e-mail and physical addresses;
2.1.4. contact information;
2.1.5. agent ID also known as salesman code;
2.1.6. information relating to your occupation;
2.1.7. support ticket queries and information; and
2.1.8. and the pages of the system viewed by you.
2.2. We will limit the types of personal information we Process to only that to which you consent and which is necessary for our legitimate business interests.
3. How do we use your personal information?
3.1. We will only use the information you provide to us on these sections of the system in order to Process the relevant application or registration form and incentive payment transactions.
3.2. We will not retain your information longer than is necessary to achieve the purpose for which the information was collected and Processed unless we are required to do so by law or there is a lawful purpose to retain your information for a longer period.
4. When will we Process your personal information?
4.1. Personal information may be Processed when you:
4.1.1. populate the relevant application form(s) on our system to subscribe or register;
4.1.2. log a claim or support ticket or when a claim is logged automatically on your behalf from sales files received; and/or
4.1.3. browse the portal.
4.2. You acknowledge that all personal information Processed by us may be stored by us and used for purposes specified in this Privacy Policy.
5. Use of cookies
5.1. Cookies are pieces of information a website/system transfers to a user’s hard drive for record-keeping purposes. Cookies make browsing the web easier for you by saving your preferences and tracking your online habits, traffic patterns, and making sure you do not see the same advertisement too often. The use of cookies is an industry standard.
5.2. We may place a cookie on your browser to store and sometimes track the information referred to above in 5.1.
5.3. While most browsers are initially set up to accept cookies, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Please note that some parts of the system will not function properly if you refuse cookies.
6. Use of IP address
6.1. An Internet Protocol (IP) address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log IP addresses or the location of computers on the Internet.
6.2. We collect IP addresses for the purposes of system administration and to audit the use of the system. We do not link IP addresses to personal information unless it becomes necessary to enforce compliance with the Privacy Policy or to protect our system or its users.
7. Links to other sites
7.1. When you are using the portal, you could be directed to other sites that are beyond our control. We are not responsible for the content or the privacy policies of those third party websites/systems.
8. Sharing of your personal information
8.1. You consent that we may disclose your personal information to E Centive-approved third party providers (as referred to below in 8.2.1) where necessary;
8.2. You consent to us disclosing your personal information to applicable OEMs strictly for, and to the extent necessary for, incentive payments to be made. In addition, you consent to the applicable OEMs Processing this personal information strictly for, and to the extent necessary for, incentive payments to be made. The OEMs accordingly may not legally Process this personal information for any other purpose whatsoever. As we are committed to protecting your personal information, wherever possible, this information will be provided as de-identified information. For example, we will disclose the branch you work for and the necessary details of the sale, but not your name or contact information.
8.2.1. Notwithstanding the above, you consent to us providing your personal information as strictly necessary to the OEM’s independent third-party auditors who may need such personal information strictly only for the purpose of conducting official audits.
8.3. You agree that once your information has been de-identified (i.e. delete any information that identifies you), personal information may be shared under the following circumstances:
8.3.1. To our agents, advisers, service providers and suppliers (our SEO agency, creative, brand, digital and media agencies, Microsoft, Google and other research agents);
8.3.2. To monitor web traffic: web servers serving the system automatically collect information about pages you visit. This information is used for internal review, to tailor information to individual visitors and for traffic audits;
8.3.3. For statistics purposes: we may perform statistical analyses in order to measure interest in the various areas of the system (for product development purposes);
8.3.4. To government and law enforcement agencies, where the law requires that we disclose your personal information to a party, and where we have reason to believe that a disclosure of personal information is necessary to identify, contact or bring legal action against a party who may be in breach of the Privacy Policy or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities.
9. Your rights
9.1. You have the right to:
9.1.1. withdraw your consent for us to Process your personal information at any time. The withdrawal of your consent can only be made by you on condition that the withdrawal of your consent does not affect:
9.1.1.1. the Processing of your personal information where such Processing is necessary for the proper performance of a public law duty by a public body; or
9.1.1.2. the Processing of your personal information before the withdrawal of your consent; or
9.1.1.3. the Processing of your personal information as required to finalise the performance of a contract in which you are a party; or
9.1.1.4. the Processing of your personal information if the Processing is in compliance with an obligation imposed by law on us; or
9.1.1.5. the Processing of your personal information as required to protect your legitimate interests or our own legitimate interests or the legitimate interests of a third party to whom the information is supplied.
9.1.2. object to the Processing of your personal information at any time, on reasonable grounds relating to your particular situation, unless the Processing is required by law. You can make the objection if the Processing of your personal information is not necessary for the proper performance of a public law duty by a public body; or if the Processing of your personal information is not necessary to pursue your legitimate interests; our legitimate interests or the legitimate interests of a third party to which the information is supplied.
9.1.3. request that we correct, destroy or delete any of your personal information that we have Processed in accordance with this policy. The personal information that you may request us to correct, destroy or delete is personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or that we are no longer authorised to retain.
9.1.4. not to have your personal information Processed for purposes of direct marketing by means of unsolicited electronic communications from third parties unknown to you.
9.1.5. not to be subjected to a decision which is based solely on the basis of the automated Processing of your personal information intended to provide a profile of you.
9.1.6. object to the Processing of your personal information, at any time, if the Processing is for purposes of direct marketing other than direct marketing by means of unsolicited electronic communications and you have not given your consent for that Processing.
9.1.7. not to be subjected to a decision which is based solely on the basis of the automated Processing of your personal information intended to provide a profile of you. Decisions that you may not be subjected to are decisions that result in legal consequences for you or affect you to a substantial degree:
a. Without being for the execution of a contract that you have received performance for; or
b. Decisions made that are not in terms of law or of a code of conduct that specifies what appropriate measure must be taken to protect your legitimate interests.
9.1.8. not to have your personal information Processed for purposes of direct marketing by means of unsolicited electronic communications from third parties unknown to you.
9.1.9. to institute civil proceedings regarding an alleged interference with the protection of your personal information Processed in accordance with this policy.
9.1.10. you have the right to submit a complaint to the Information Regulator (once fully operational) regarding an alleged interference with the protection of personal information Processed in accordance with this policy.
10. Contact Information
10.1. If you have any questions in relation to this Privacy Policy please contact us at the email address displayed on the log in page of the system.
10.2. If you currently receive marketing information from us via SMS or email which you would prefer not to receive in the future, please use the opt-out or Unsubscribe link to unsubscribe from the distribution list.
Cookie Policy
Date of last update: 22/01/2025
This Cookie Policy explains how E-Centive and its affiliates ("we," "our," or "us") use cookies and similar technologies on our incentivization portals ("Portals"). By using our Portals, you agree to the use of cookies as described in this policy.
1 WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, enhance user experiences, and provide analytics insights. Cookies may collect information such as your device type, browser preferences, and usage patterns.
2 WHY DO WE USE COOKIES?
We use cookies for the following purposes:
• Essential Cookies: To ensure our Portals function correctly and securely.
• Performance Cookies: To analyse usage and improve the performance of our Portals.
• Functional Cookies: To remember your preferences and provide a more personalized experience.
• Analytics Cookies: To understand how users interact with our Portals and enhance usability.
3 TYPES OF COOKIES WE USE
Cookie Type Purpose Example
Essential Security, navigation and accessibility. Session cookies
Functional Saving user settings and preferences. Language preference
Analytics Tracking visitor behaviour and portal performance. Google Analytics
4 MANAGING COOKIES
You can control and manage cookies through your browser settings. Most browsers allow you to:
• Accept or Reject Cookies: Choose which types of cookies to allow or block.
• Delete Cookies: Remove stored cookies from your device.
• Set Preferences: Enable automatic settings for cookie behaviour.
Please note that disabling certain cookies may impact the functionality and user experience of our Portals.
5 THIRD-PARTY COOKIES
We may use third-party service providers to support analytics or other services. These providers may set their own cookies on your device. We encourage you to review their cookie policies for more information.
6 CHANGES TO POLICY
We may update this Cookie Policy from time to time. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we use cookies.